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Updated 5 months ago

Capture Abandoned Session

At a glance

The community member is looking for a solution to capture abandoned sessions in their Typebot application. The sessions are submitted to a webhook, but sometimes users close the application before the submission is complete. The community member wants to find a way to monitor for and capture these abandoned sessions so they can send an automated follow-up email, similar to a cart abandonment situation.

The comments indicate that there is no native way to do this, but it is potentially a planned feature. In the meantime, a community member suggests using an in-house daily script to retrieve the results from the previous day, identify any incomplete sessions, and send follow-up emails to those users.

Has anyone come up with a solution for capturing sessions that are abandoned? Our session submits everything to a webhook, but in some rare instances, our users are closing the Typebot before that happens. I'd like to figure out a way to monitor for and capture when that happens so we can send an automated follow-up email (kind of like a cart abandonment situation).
B
3 comments
No way to natively do this
But this is potentially planned
for now you could have a in house daily script that get all the results from yesterday and check which one are incomplete and send email to them
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