The community member is experiencing an issue where the email address is not being passed from Typebot to Chatwoot when handing off a user. The name is being passed correctly, but the email is not. The community members have reproduced the bug and identified the underlying issue as a problem with Chatwoot's handling of existing contacts. The suggested workaround is to put {{Email}} in the ID input as well, which will be the default behavior in the next release of Typebot.
I'm handing off a user to Chatwoot and when the chat is started, the email address is not passed from Typebot. I can't see any issues with the flow and it's weird that the Name is passed, but not the email address. I've attached screenshots of the flow, and chatwoot settings and a video showing what's happening. The response message from Chatwoot is also attached as a screenshot to show where it is supposed to output the variables. https://sendspark.com/share/2okmwztfix6b15r9
It happens when the email address you are setting is already in your Chatwoot contact, but since the contact IDs are not matched, it leaves the email attribute empty.
