The community members are discussing an issue with the "choice" feature in Typebot not working when testing on WhatsApp. The issue is that Typebot calls the user's number, but when the user types something, it doesn't work on the choice. Community members have tried various approaches, such as using "equal" instead of "contains" in the condition, and sharing their bot examples, but the issue persists. It seems the issue is related to the difference between 8-digit and 9-digit phone numbers in Brazil, where Typebot is only able to work with 8-digit numbers in the preview. This is seen as a potential problem as new numbers have 9 digits while old ones still have 8 digits.
Hi guys the choice feature isn't working when I ask it to test on whatsapp, typebot calls my number but when I type something it doesn't work on choice.
@Baptiste, Of course, build a flow and put an input in the variable and use if it contains 1, show an ok message and if it contains 2 hi and click on test -> whatsapp, you will receive the active message from the typebot and when you type 1 it stops responding.
I recommend you to add a Text Bubble printing something like | {{ escolha }} | just after the collect block. and also add a path to the else, oo know if it's not comparing correctly or just getting stuck. PS: Do not forget to hit "publish" after editing.
So we chat by direct message and found out that even though @Adilmar Dantas used his 9 digits brazilian number, WhatsApp communicated to Typebot his 8 digit phone number.
It seems then the preview can only work if you directly use your 8 digit phone number on Typebot
