Typebot
Log in

Share feedback, ideas and get community help

Updated 4 months ago

Continue chat failed due to timeout

At a glance

The community member has embedded a Typebot in their website using an iframe. They are experiencing an issue where the Typebot loading animation is displayed, but the reply message fails to generate. The user has to click the button multiple times before a reply is generated, which is affecting their live users. The community members have provided more details in the comments:

- The issue is happening multiple times and affecting production users.

- The community member was using the Typebot Jump/Goto feature to navigate to different bots, and removing these Jump blocks resolved the issue.

The community members suggest that the issue is likely caused by an infinite loop created by the Jump blocks, and recommend carefully checking every possible path when using Jump blocks.

zzanryu
·
I have embedded typebot in my website using iframe.
At times when user gives any input via button click the typebot loading animation is displayed and then fails to generate reply message.
User has to provide same button input multiple times post which a reply might be generated.

This happened multiple times and is affecting our live users. Attaching relevant screenshots.
Attachment
image.png
s
B
5 comments
ssagx
@Baptiste this is affecting out production users can you please look into this, plus we also have an upcoming demo.
BBaptiste
Is it always happening ?
BBaptiste
Can you provide more information about what your bot is doing after the button click ?
ssagx
yes it happened multiple times today

  • on button click i am seeing the typebot loading animation
  • after a while the animation fades out and the button becomes inactive / stays active
we were using Typebot Jump/ Goto Feature where we can go to a different / current bot
on removing these Jump blocks it worked properly
BBaptiste
Ok so you are most likely creating an infinite loop with jump blocks. I suggest you carefully check every possible path when using Jump blocks
Add a reply
Sign up and join the conversation on Discord