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Updated 11 months ago

Custom SMTP Error

At a glance

The community member is having difficulty incorporating custom SMTP configuration when sending an email block. They are encountering two errors: an error message prompting to include "@" in the email address when hovering over the username field, and an "Unable to connect" error without any accompanying error log.

The comments suggest that the issue is related to the SMTP configuration, as the error indicates a gateway timeout. Community members recommend checking the console for more information about the error, trying different port settings (587 with secure disabled), and verifying the SMTP credentials. One community member was able to resolve the issue by unchecking the "Secure" option.

There is no explicitly marked answer, but the community members provide suggestions and troubleshooting steps to help resolve the issue.

Useful resources
Hello, I'm having difficulty incorporating custom SMTP configuration when sending an email block. When hovering over the username field, an error message prompts to include "@" in the email address. Additionally, an error stating "Unable to connect" appears without any accompanying error log.
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15 comments
504: Gateway time-out is the error
So your SMTP config points to something that times out!
Tried with same credentials in a SMTP testing site, works fine.
Can you show both configuration screenshots?
Have you tried unchecking the "Secure" option?
Yes but it's not working
Kindly let me know asap
with secure disabled
It worked! Thank u!
@Baptiste I have issues with this function, when try add SMTP account and click create and show this error (Screenshot). When check network tab for API /api/integrations/email/test-config return 500.
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It means your SMTP credentials are incorrect
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