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Updated 12 months ago

Custom SMTP Error

At a glance

The community member is having difficulty incorporating custom SMTP configuration when sending an email block. They are encountering two errors: an error message prompting to include "@" in the email address when hovering over the username field, and an "Unable to connect" error without any accompanying error log.

The comments suggest that the issue is related to the SMTP configuration, as the error indicates a gateway timeout. Community members recommend checking the console for more information about the error, trying different port settings (587 with secure disabled), and verifying the SMTP credentials. One community member was able to resolve the issue by unchecking the "Secure" option.

There is no explicitly marked answer, but the community members provide suggestions and troubleshooting steps to help resolve the issue.

Useful resources
GGeethanjali
Hello, I'm having difficulty incorporating custom SMTP configuration when sending an email block. When hovering over the username field, an error message prompts to include "@" in the email address. Additionally, an error stating "Unable to connect" appears without any accompanying error log.
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15 comments
BBaptiste
There should be more info about the error in the console

(How to open the console: https://support.monday.com/hc/en-us/articles/360002197259-How-to-open-the-developer-console#:~:text=Step%201%3A%20To%20open%20the,to%20open%20the%20developer%20console.)
GGeethanjali
504: Gateway time-out is the error
BBaptiste
So your SMTP config points to something that times out!
GGeethanjali
Tried with same credentials in a SMTP testing site, works fine.
GGeethanjali
.
BBaptiste
Can you show both configuration screenshots?
GGeethanjali
Attachments
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BBaptiste
Have you tried unchecking the "Secure" option?
GGeethanjali
Yes but it's not working
GGeethanjali
Kindly let me know asap
BBaptiste
Try port 587
BBaptiste
with secure disabled
GGeethanjali
It worked! Thank u!
JJohnWazi
@Baptiste I have issues with this function, when try add SMTP account and click create and show this error (Screenshot). When check network tab for API /api/integrations/email/test-config return 500.
Attachment
image.png
BBaptiste
It means your SMTP credentials are incorrect
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