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Updated 3 months ago

Email not sent

At a glance

A community member created a flow that was sending emails normally, but now they are receiving an error message: "Error: Message failed: 554 Message rejected: Sending paused for this account. For more information, please check the inbox of the email address associated with your AWS account." The community member provided details about the transportConfig settings they are using. There is a comment provided, but it does not contain an explicit answer to the issue.

Useful resources
The flow I created was sending emails to me normally. However, today, upon checking the log for several contacts, they all show the following error:

"error": "Error: Message failed: 554 Message rejected: Sending paused for this account. For more information, please check the inbox of the email address associated with your AWS account.",
"transportConfig": {
"host": "email-smtp.eu-west-3.amazonaws.com",
"port": 587,
"auth": {
"user": "AKIAWZBP5N4KK2KMDG6M",
"pass": "**"
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