Error 500 Open AI Buble

At a glance

A community member is experiencing an error 500 when trying to use the OpenAI feature. Other community members suggest checking if the OpenAI account is selected, creating a new OpenAI credential, and checking the OpenAI settings. The issue seems to be related to the ENCRYPTION_SECRET variable not being correctly set up. Community members provide instructions on how to generate a new 256-bit encryption key and update the configuration. After following these steps, the community member was able to resolve the issue by reinstalling the system.

Useful resources

TTitione Amorim

Hey guys! I need help with the OPENAI buble, when I try to use it I get this error 500

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26 comments

BBaptiste

Mmmh are you sure that you've selected an account in your OpenAI block?

BBaptiste

Maybe create a new OpenAI cred to try it out

TTitione Amorim

Hi.. Everything is ok with the account and credits, it's the same account I use on N8N

BBaptiste

Can you show us your OpenAI settings? There might be something misconfigured then

TTitione Amorim

that's it, i'm only use the AI template:

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TTitione Amorim

I'm running my instance on Docker in swarm, with TRAEFIK, could this be something related to this?

BBaptiste

Do you have the ENCRYPTION_SECRET variable correctly set up?

BBaptiste

With a valid length?

BBaptiste

Can you provide the server logs? There should be a clear error there.

If you are self-hosting it with docker. Type this command in your terminal:

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docker-compose logs

Paste all the logs here so that we can help you properly!

TTitione Amorim

Hi, follow the log

BBaptiste

That's indeed an issue with your ENCRYPTION_SECRET variable

BBaptiste

Make sure to generate a new one with this n

BBaptiste

command line:

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openssl rand -base64 24 | tr -d '\n' ; echo

BBaptiste

Then restart the app and create a new OpenAI account in Typebot.

TTitione Amorim

same error:

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VVilela™

Just realized we don't have a way to capture the OpenAI response status to handle this error in case it occurs in production.

TTitione Amorim

really, this 500 error is too generic and we can't know if the problem is in the request or in some parameter, let's see what will help us more here

TTitione Amorim

Hi @Baptiste Sorry, I didn't pay attention to this part of the question, "Do you have the ENCRYPTION_SECRET variable correctly set up?
[06:12]
With a valid length?"

How do I check this?
What is the correct size?

Edit:
I analyzed it here in my Docker Compose and the generated key is not a 256-bit key, could this be the problem? How can I fix it? Will I lose the flows I have configured?

BBaptiste

No you will not loose anything if you just change the encryption key 👍

TTitione Amorim

great! And how do I change it?

BBaptiste

https://docs.typebot.io/self-hosting/deploy/docker

BBaptiste

Check "2. Add the required configuration"

TTitione Amorim

I couldn't find the .env file, is my docker compose missing something?
Note that the key is wrong, I haven't fixed it yet 😅

BBaptiste

So you did not set that up yourself it seems. Any chance you can ask the author to do the appropriate change? 🙏