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Updated 5 months ago

Error! Could not reach server. Check your connection

At a glance

A community member installed Typebot using Portainer and is experiencing an "Error! Could not reach server. Check your connection" issue, which only occurs when using Kaspersky antivirus and does not generate any error logs. Other community members suggest checking the server logs, specifically by running docker-compose logs if self-hosting with Docker, to identify the clear error. However, there is no explicitly marked answer to the issue.

Hello everyone, how are you?

@Baptiste I installed Typebot using Portainer and I have a problem with "Error! Could not reach server. Check your connection". This only happens when using Kaspersky antivirus, with no error logs in the viewer.
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9 comments
Can you provide the server logs? There should be a clear error there.

If you are self-hosting it with docker. Type this command in your terminal:

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docker-compose logs


Paste all the logs here so that we can help you properly!
When inspect:
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Can you read the error in the log? It's very clear
@Ramon Did you solve this problem? I am struggling with the same
Still facing the issue?
please accept my invitation
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