How can I stop the session and send a message when the customer is unable to follow the options menu? For example, if he makes 3 mistakes, I should end with a specific message. I would like to do this without copying and pasting several blocks unnecessarily
It's the real world example. The last jump should be a block that says "ok, it's done! don't back". Some customers are elderly and have difficulties with automation, I want to transfer them to human attendants when they don't know how to communicate with the robot properly.
This was exactly what I was looking for, I thank you and apologize for the oversight, I didn't think this block would continue the flow, I should have read the doc more calmly. Thank you again!