Hey everyone,
Sorry for the dumb question.
I am new and not good with tech. I’ve been experimenting with WhatsApp integration and have set up basic automated responses based on a flow chart template. However, I might not fully understand what the integration does(is it basically a autochatbot for your business WhatsApp?), and I have a few questions, especially about live chat capabilities and data management.
- Live Chat Functionality: Can users chat live with us through this WhatsApp integration, or is it limited to automated responses?
- Data Storage: Where is the information from these chats stored? Is it saved within WhatsApp, or is it stored elsewhere?
- Lead Collection: How are leads collected and managed? Do I need to integrate with 3rdparty platforms like Salesforce, HubSpot, or Zapier for lead?
- Data Flow: How is the information from user interactions fed into the system? Are there specific protocols or APIs that handle this data transfer?
I would appreciate your help with the dumb question.
