New Integration Typebot

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The community member is trying to integrate Typebot with Rocketchat, an online customer service platform, to receive messages from Rocketchat agents and send them to users on both web and WhatsApp. However, one community member states that it is NOT POSSIBLE to get messages from Rocketchat to Typebot. Another community member suggests using Chatwoot instead, which can be integrated with Typebot and supports WhatsApp. The community members discuss their experience with Chatwoot and Rocketchat integrations, but there is no explicitly marked answer to the original question.

vvini_zaan

Hi. I want to integrate Typebot with Rocketchat, an online customer service platform where human agents support our users by message.

To create a support room I can just make a post in the RocketChat api. But my problem is getting the message from RocketChat to Typebot.

In Rocketchat we can define a webhook for the “Agent Message” event, and I need this message to be sent to the user.

This functionality would be for both Web and WhatsApp. Any help on how I can implement this integration?

7 comments

mmichaelvips

message from RocketChat to Typebot = NOT POSSIBLE

mmichaelvips

I think better you use chatwoot for this.

vvini_zaan

hi michael

vvini_zaan

have you ever tried integrate it with Rocketchat or chatwoot? I have never heard about chatwoot

mmichaelvips

chatwoot with typebot

vvini_zaan

but can I also use chatwoot for WhatsApp? I thought it was only for the web

mmichaelvips

yes you can use for whatsapp

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