Hey guys, I faced the same issue where I received strange responses. The problem lies in the file format. OpenAI seems to have issues processing .mp4 files. If you use iOS devices, you’re out of luck because all messages are provided as .mp4. However, Android works fine because files are provided as .webm. I had to create an automation to convert the audio and feed it back into Typebot to solve this.
Of course, the file format itself is not a Typebot issue, but it’s a headache if you can’t just use audio recording and transcription within Typebot itself.
Unfortunately, I also noticed that there are some issues with audio recording in Typebot depending on the browser. Here’s what I have experienced so far (I could not test on Windows).
OSX:
- ❌ Firefox: Recording does not start at button click
- ✅ Chrome: Can send audio messages and audio file format "webm" is being accepted by OpenAI
- ❌ Safari: Recording starts, but can’t send audio recording (keeps recording when clicking send button)
iOS:
- ❌ Firefox: Can send audio messages but audio format "mp4" is not being accepted by OpenAI
- ❌ Chrome: Can send audio messages but audio format "mp4" is not being accepted by OpenAI
- ❌ Safari: Can send audio messages but audio format "mp4" is not being accepted by OpenAI
Android:
- ❌ Firefox: Recording starts, but can’t send audio recording (keeps recording when clicking send button)
- ✅ Chrome: Can send audio messages, format web is being accepted by OpenAI