The community member is experiencing an issue with their self-hosted Typebot integration with WhatsApp, where the first message is sent successfully but subsequent steps are not triggered after user interaction during the WhatsApp preview testing. They have verified the .env file configuration, checked the Typebot flow, and found no errors in the logs. The community member is asking why the workflow stops after the first message and how they can fix or debug this issue.
One of the comments suggests that the community member should double-check the requirements for the WhatsApp preview, as mentioned in the Typebot documentation. However, there is no explicitly marked answer in the provided information.
Problem: The first message from Typebot sends successfully on WhatsApp, but subsequent steps (Step 2 or later) are not triggered after user interaction (e.g., button clicks or replies). This issue occurs specifically while testing with the WhatsApp preview.
Environment: Platform: Self-hosted Typebot WhatsApp API: Integrated and .env configured (WHATSAPP_PREVIEW_TEMPLATE_NAME, etc.) Flow: Buttons/actions linked to next steps in Typebot dashboard.
Steps Tried: Verified .env file (correct template name and URLs). Checked Typebot flow (buttons/actions linked to next steps). Logs don’t show errors, and the first message works fine.
Question: Why does the workflow stop after the first message during WhatsApp preview testing, and how can I fix/debug this?
