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Updated last year

Terminate typebot for a user for a period of time

At a glance

The community member is asking if there is a way to prevent a Typebot flow from restarting when a user types something new on WhatsApp, after the flow has already called Chatwoot for human assistance. The community member tried setting "Remember User" and a variable to check at the beginning of the flow, but it didn't work.

In the comments, another community member suggests this may be a bug and asks the original poster to provide more details on how the user gets stuck and a reproduction of the issue. Another community member mentions they have sent a private message and asks the original poster to let them know if they need anything else.

Is there any resource when the flow is finished (after calling Chatwoot for human assistance), that the typebot will not restart the flow for that user when they type something new on WhatsApp, at least for a period of time? PS.: I tried setting "Remember User" and setting a variable to check at the beginning of the flow, but it didn't work.
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2 comments
Hmmm, that may be a bug? Can you let us know how the user gets stuck exactly? Can you provide a reproduction?
I sent a private message. Please let me know if you need anything else.
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