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Updated 3 months ago

typebot whatsapp card support

At a glance

The community member has designed a flow for web and WhatsApp usage, and they are facing some issues with the WhatsApp integration. They are unable to use buttons in their flow due to an error message "unable to connect to the WhatsApp API on my number", and they want to confirm if this is true. Additionally, they want to integrate video and file upload cards into their WhatsApp flow, but they are unsure if WhatsApp supports these features.

In the comments, another community member confirms that the buttons, videos, and file uploads should work fine. However, they note that only MP4 videos are supported, and they provide a link to more information. Another community member suggests that the user should be able to test the file upload feature in Test mode even on a free account.

There is no explicitly marked answer in the comments.

Useful resources
KKaiJu
·
hi wondering currently ive designed a flow for web and whatsapp usage, currently in ws Ive used conditions to check numeric input from user to select choices, when I tried to use buttons it returns an error message unable to connect to the whatsapp api on my number, wanted to confirm if that’s true.

aside from that there are a few more cards ive to integrate into the flow for whatsapp, particularly the video card and the file upload card. Ive tried testing it but the results weren’t definitive since I cant access the log. May I know if whatsapp support this cards:

  1. Buttons
  2. Videos
  3. file upload
thank you.
B
K
4 comments
BBaptiste
Yes, these should work fine!
KKaiJu
I see, when I tried to use the whatsapp test on a flow with video card it return nothing on the user whatsapp message, theres no video file sent to the user. For file upload it should work fine is it? i cant test since i was not given a full account yet to publish and view the receive file for whatsapp
BBaptiste
Only mp4 videos are supported (more info: https://developers.facebook.com/docs/whatsapp/cloud-api/reference/media#supported-media-types)
BBaptiste
Still you should be able to test the file upload in Test mode even on a Free account.
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