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Updated 7 months ago

Unable to create a Typebot account with email

At a glance

The community member is unable to sign up with their company email due to an issue with the sign-up process. They receive a magic link in their inbox, but when they click on it, they are taken back to the same sign-up field and have to provide the email again, resulting in a loop. The community member has tried signing up with both Chrome and Arc browsers, and they suspect that their company's email security filter (Mimecast) may be affecting the process, though they haven't had issues with other links before.

The comments indicate that this is a known issue and that it is difficult to resolve. One community member suggests that the issue is caused by the company's email security filter, which invalidates the magic link. Another community member refers to a related issue on GitHub, but there is no explicitly marked answer provided.

Useful resources
JJM
·
I'm trying to sign up with a company email but unable to.

  • I put in my email into the sign up email field.
  • I receive a magic link in my inbox.
  • I click the link and it takes me to the same sign up field as before, and I have to provide the email again, and it simply loops.
The url when clicking the magic link in my inbox shows an error: https://app.typebot.io/signin?error=Verification . I’ve tried signing up with both Chrome and Arc browser.

As a note, not sure if it's affecting anything, but the company email system has a security filter that checks emails clicked (Mimecast). Though I haven't had any issues accessing any links before, and this would be the first.
B
3 comments
BBaptiste
Indeed, since the link is opened by your company filter, then it invalidates the link
BBaptiste
That's a known issue... Hard to resolve
BBaptiste
https://github.com/baptisteArno/typebot.io/issues/2
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