The post indicates that the community member is experiencing an issue with chats installed via a CDN script on a page. The comments suggest that the issue is related to a bug introduced in the new chat API server. Community members report various problems, including delays in text responses, inability to serve bots, and issues with streaming. The community members work with the developer, Baptiste, to troubleshoot and find a solution. Baptiste acknowledges the issue, apologizes for the inconvenience, and promises to push a fix. He also advises the community members to use the urgent request section in the documentation for such critical situations in the future.
@Baptiste Please, Baptiste, with this bug, our web and our chatbots are not working and we're in panic! Besides we have a chatbot focused on the Holy Week which had hundreds of users every day which is not working either, and we're going to loose the campaign we've working in for the last 6 weeks.
Has this issue been resolved? I am still experiencing problems, with critical services being down for the second day and facing considerable complaints. @Baptiste
Not many, just 3 or 4 per chatbot, but we have 8 chatbots live and I thought it seemed more prudent to wait for a fix before trying your solution, but we're going to loose Palm Sunday so we're very open to be helped! Streaming is key in these chatbots as text responses are long.
