User data into chatbot without them entering it

At a glance

The community member is trying to find the best way to get a user's data into a chat without the user having to enter it manually. They are a member of a WordPress website and want the chatbot to automatically display the user's first name when they click on a link on the site. The comments suggest using tools like Encharge or ActiveCampaign to track users and pass their information into the chatbot, as well as using the Typebot WordPress plugin to automatically populate the user's email and other variables. The community members discuss the process and find a solution involving the use of the Typebot plugin and specific variable syntax.

Useful resources

KKyle Behrend

Hi all 🙂
I am trying to figure out the best way to get a users data into a chat without them having to enter it. E.g. they are a member on my wordpress website and when they click on a link in the site (they are logged in) it will open the chatbot and say Hi {{first_name}} which it will know already based on the logged in user.
Thanks!

8 comments

nnefer_l

Tools like Encharge and ActiveCampaign have site tracking scripts that identify users browsing your site that have opted in to a list (ex: form submission).

Assuming you have site tracking of some sort, you can probably create a JS script that listens if a user exists and then pass the user's name into the Typebot embed script as a prefilled variable.

BBaptiste

Check this out https://docs.typebot.io/embed/wordpress#personalize-user-experience

KKyle Behrend

Woah ok this looks amazing thank you 🙏

KKyle Behrend

This is great, but I don't think I am doing it right. I am able to pass a hidden variable through using the Javascript code, but how can I dynamically change the name based on the user who is logged in? Or am I supposed to set it up in a different way as I can't seem to just get the WP Name and Email to show without doing it this way? Thanks

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KKyle Behrend

actually think I found it by adding {wp_user_email} instead? Woah.... ok this is gonna be interesting! 🙂

nnefer_l

Next level Typebots incoming 🚀

BBaptiste

The only thing you need to do to enable this is:

Use the Wordpress Typebot plugin
Have the variables declared in your Typebot with the exact syntaxes. For the email for example, make sure your variable is spelled WP Email. These won't work: wp Email, WP email.

BBaptiste

You don't have to manually prefill anything it should be automatic as long as you use the Wordpress plugin: https://wordpress.com/plugins/typebot

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User data into chatbot without them entering it