[Whatsapp] Input after webhook not working

FFelipe Vidal

Hello! I'm creating a typebot flow to send WhatsApp list messages and get response in input block, but when I use webhook it doesn't work properly, if I remove webhook from flow, connect last message to input, flow works!

I think after webhook, it's like session is over, in viewer docker log: Chat doesn't start: message didn't match any condition, and if i send start msg, bot start to begin...

Any idea how fix this? i try wait block with pause the flow, not work too...

Image 1 is Whatsapp flow.
Image 2 is Typebot builder.
Image 3 is Typebot results Analytics.

Transformed list payload into text payload:

Plain Text

{
  "object": "whatsapp_business_account",
  "entry": [
    {
      "id": "...",
      "changes": [
        {
          "value": {
            "messaging_product": "whatsapp",
            "metadata": {
              "display_phone_number": "...",
              "phone_number_id": "..."
            },
            "contacts": [
              {
                "profile": {
                  "name": "Felipe Vidal"
                },
                "wa_id": "..."
              }
            ],
            "messages": [
              {
                "from": "...",
                "id": "wamid.HBgMNTU4NTkxMjE2N...U2Rjc4MTE4OAA=",
                "timestamp": "1724173238",
                "type": "text",
                "text": {
                  "body": "botão 1"
                }
              }
            ]
          },
          "field": "messages"
        }
      ]
    }
  ]
}

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37 comments

iimoclub

You send WABA list message with this payload?

FFelipe Vidal

No, this is response payload! Bot send list, user choice, i transform list_reply to text ( to Input be seted )

iimoclub

so you just capture the title from user list message answer? i dont have any problem to using graphfacebook API but typebot cant handle type message from WABA other than text and reply button so im using n8n to solve any interactive message.

FFelipe Vidal

Take pic 1, user select option "Foco", in my webhook i'm receive list_reply and transform in text message. Option "Foco" generate text "botão 1" ( see payload ), like N8N, but coded in service.

FFelipe Vidal

is this flow

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iimoclub

ahh ok, are you already setup the variables from your webhook handler? i dont see your webhook flow on image so thats why im curious how you can tranform list_reply as text type message

iimoclub

for me its better to setup through your webhook response as variables

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FFelipe Vidal

I just receive whatsapp payload on my handler, execute any operations ( metrics, indicators, check, etc ), and send to typebot the whatsapp payload ( this case text msg ).

FFelipe Vidal

like i said, if remove list request, flow work perfectly

iimoclub

sorry i dont get it, how you can send that payload to typebot from your handler?

FFelipe Vidal

here some flow, but without menu, working!!

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FFelipe Vidal

Typebot have a endpoint to this!

FFelipe Vidal

Same that set in Meta app

iimoclub

so you already save the user sessionID to your database? it wont work if you are using whatsapp integration on typebot, if you are using all flow with typebot API, your case will not have any problem, because for typebot endpoint API you need generate sessionID then Continue Chat.

iimoclub

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iimoclub

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FFelipe Vidal

I have other flows, with inputs and buttons and work ok! Just have error after list message 😿

iimoclub

hmm i dont know man but i have struggle too with it on beginning so thats why im using n8n to handle all whatsapp incoming message on typebot but thanks for your case i hope someone can reproduce it or you can try it with API integration since you have the whatsapp payload handler

FFelipe Vidal

@Baptiste I test lot of cases... the last try was remove wait block ( with pause flow true ) and now worked, question is: In whatsapp ( webhook ) the new messages doesn't resume automatically, like web bot?