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Updated 10 months ago

Whatsapp media upload not stored

At a glance

The post discusses an issue where media (images, videos, etc.) uploaded from WhatsApp to a Typebot bot are not saved and cannot be used, unlike the web version of the bot. Community members discuss this issue and provide some insights:

A community member shares a link to the Typebot documentation on file uploads, which seems to answer the original question. Another community member confirms that the documentation solved their problem.

Other community members inquire about the ability to upload media files or documents through the WhatsApp bot, and whether there are any specific configurations needed. They note that while file uploads work on the web version, they are not working on the WhatsApp bot.

Eventually, one community member reports that the issue was resolved by switching to a different Facebook Meta account, suggesting that the problem was related to the specific account configuration.

There is no explicitly marked answer in the comments, but the community members provide helpful information and troubleshooting steps to address the original issue.

Useful resources
AApploader
When a user uploads media (image, video, etc) it is not uploaded in the same way as with the web version of the bot. As such whatever is uploaded from Whatsapp is not saved and therefore cannot be used in the bot. Is this to be expected?
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10 comments
BBaptiste
Does that answer your question?
https://docs.typebot.io/editor/blocks/inputs/file-upload#visibility
AApploader
@Baptiste It does and solved my problem, thank you
DDhaya
@Apploader @Baptiste Is it possible to upload Media file or doc file in Typbot whatsapp? I tried by using File input, but I couldnt see like web version
BBaptiste
Can you clearly describe the issue?

  1. Steps to reproduce
  2. What's happening
  3. What were you expecting
DDhaya
@Baptiste we can upload the documents using Web, but not via Whatsapp
DDhaya
Is there any config do we need to change in Whatsapp account to handle documents ? Thanks in advance
DDhaya
@Apploader
DDhaya
@Baptiste Would like to get URL of document when upload in Whatsapp bot like web bot
DDhaya
Sorry, its working now - issue in Facebook meta account. I switched to other account, its working
DDhaya
Thanks for the support @Baptiste
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