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Updated 2 months ago

{{WP Email}}, {{WP User}} etc. - No data is being collected.

ddamian
·
No data is being collected via the above variables. I'm currently using a WordPress plugin, and it worked fine until last week.
This issue is very urgent. I'm looking forward to your confirmation.
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2024-10-21_2.21.03.png
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9 comments
ddamian
I think there's a problem with the typebot plugin of Wordpress.
BBaptiste
What is the problem exactly?
BBaptiste
It does not collect these variables?
BBaptiste
Can you provide your site so that I check what is potentially wrong?
ddamian
We're on the Pro plan. The feature is not working and is causing serious CS for our business. I would appreciate a quick resolution.

https://studymini.com/typebot-test-page/
Typebot link: https://app.typebot.io/typebots/cm2jqcyhi0001g3xmxm93xhiq/edit
BBaptiste
On your website, since the user is not authenticated, then WP Email is empty. That is expected.
BBaptiste
Do you confirm that the bug is still happening?
ddamian
I am still experiencing that issue.
BBaptiste
On your website, since the user is not authenticated, then WP Email is empty. That is expected.
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