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Zendesk AI Agents or Typebot + Zendesk?

Hello. I'm new to the chatbot world and I'm trying to build a customer service chatbot. My question is:
What is the benefit of using Typebot alongside Zendesk rather than just using Zendesk AI Agents to build a customer service chatbot?
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5 comments
Better bot builder, gives you more option and flexibility
But if Zendesk AI Agents work for you, you should go for that πŸ™‚
Hey @Baptiste Thanks so much for the reply. Is there some resource I can consult to learn more what these options are and what kind of flexibility?
Sorry to be a pain. As I said I'm new to the Chatbot world.
If you have any particular question let me know πŸ™‚
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