The community member is new to the chatbot world and is trying to build a customer service chatbot. They are asking about the benefits of using Typebot alongside Zendesk, rather than just using Zendesk AI Agents. Another community member suggests that Typebot provides a better bot builder with more options and flexibility. However, they also note that if Zendesk AI Agents work for the user, they should go with that. The original poster requests more information on the options and flexibility provided by Typebot, and a community member refers them to the Typebot documentation as a resource to learn more.
Hello. I'm new to the chatbot world and I'm trying to build a customer service chatbot. My question is: What is the benefit of using Typebot alongside Zendesk rather than just using Zendesk AI Agents to build a customer service chatbot?
Hey @Baptiste Thanks so much for the reply. Is there some resource I can consult to learn more what these options are and what kind of flexibility? Sorry to be a pain. As I said I'm new to the Chatbot world.
