Hi guys,

PPetr

Have any of you met with typebot not working on a mobile device?

We installed typebot through Docker on our server and configured it. I put typebot into the live website and everything works fine. But recently one of our customers complained about not working typebot on a mobile device. So I was testing it on IOS and Andriod mobile phones and unfortunately, genuinely it doesn't work. Also, I looked at docker logs on the server, but I can't see any anomaly.

in the picture, you can see that typebot itself works but inside the bubble nothing happens. After a while, I got the error. ath the begining the console is clear but after while is going to show

Failed to load resource: The request timed out. -> https://typebot-viewer.wedos.org/api/v1/typebots/wedos-chatbot-en/startChat

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12 comments

BBaptiste

Can you share your website link so that I try it out on my device?

PPetr

yes, sure @Baptiste . You can find it here https://www.wedos.com

BBaptiste

I can't reproduce, the bot works fine. Is it still happening on your end?

PPetr

it's working now - interesting :). Is it possible that a change in the OpenAI model from 4o to 4o-mini could cause it?

BBaptiste

Hmm! I am not aware of any of this kind of issue!

PPetr

@Baptiste where would I find a log of the application?

I'm facing another problem. When I set the OpenAI model 4o-mini, everything worked fine well, and the chatbot answered.

but when I set the OpenAi model 4o (better model) Chatbot stops to answer.

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