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Updated 3 weeks ago

Issue with WhatsApp Integration: Duplicate Responses

Hi everyone,

I’m encountering an issue with my Typebot flow when integrating it with WhatsApp. The same flow works perfectly on the web version, but on WhatsApp, the bot sometimes sends duplicate responses or repeats certain actions.

Here’s an example of the problem:

The bot asks for a rating (e.g., "Please rate our service from 0 to 10"), but it sends the message twice or repeats previous steps.
I’ve checked my flow for loops or misconfigurations, and everything seems fine when tested on the web. The issue only occurs with the WhatsApp integration.

Has anyone faced a similar issue or knows how to fix this? Any advice or suggestions would be greatly appreciated! 😊
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8 comments
This can happen when the bot server crashes due to a misconfigured block or an external issue. When it crashes, WhatsApp can't know if the message was well received so it will try to send it again and it will trigger a new response from our server.
Check the results log to see if there is any error
This was the result; apparently, I didn't notice any errors. Could you help me with a call to solve the problem?
I see a info label with “Couldn't find any rows matching the filter.” and this indicates that Typebot tried to find rows that matched a particular filter in the data, but could not find any.
I understand, but this information is not interfering with anything; it still continues duplicating the final response.
Do you confirm that it also happens in Preview mode?
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