Issue with WhatsApp Integration: Duplicate Responses
Issue with WhatsApp Integration: Duplicate Responses
At a glance
A community member is experiencing an issue with their Typebot flow when integrating it with WhatsApp. The same flow works perfectly on the web version, but on WhatsApp, the bot sometimes sends duplicate responses or repeats certain actions, such as asking for a rating twice or repeating previous steps.
The community member has checked their flow for loops or misconfigurations, and everything seems fine when tested on the web. The issue only occurs with the WhatsApp integration.
In the comments, other community members suggest that the issue could be caused by the bot server crashing due to a misconfigured block or an external issue. They recommend checking the results log for any errors. However, the original poster did not find any errors in the log.
One community member mentions seeing an "Couldn't find any rows matching the filter" info label, which indicates that Typebot tried to find rows that matched a particular filter in the data, but could not find any. However, the original poster states that this information is not interfering with the issue, as the bot still continues to duplicate the final response.
The community members also confirm that the issue does not occur in Preview mode.
There is no explicitly marked answer in the comments.
I’m encountering an issue with my Typebot flow when integrating it with WhatsApp. The same flow works perfectly on the web version, but on WhatsApp, the bot sometimes sends duplicate responses or repeats certain actions.
Here’s an example of the problem:
The bot asks for a rating (e.g., "Please rate our service from 0 to 10"), but it sends the message twice or repeats previous steps. I’ve checked my flow for loops or misconfigurations, and everything seems fine when tested on the web. The issue only occurs with the WhatsApp integration.
Has anyone faced a similar issue or knows how to fix this? Any advice or suggestions would be greatly appreciated! 😊
This can happen when the bot server crashes due to a misconfigured block or an external issue. When it crashes, WhatsApp can't know if the message was well received so it will try to send it again and it will trigger a new response from our server.
I see a info label with “Couldn't find any rows matching the filter.” and this indicates that Typebot tried to find rows that matched a particular filter in the data, but could not find any.
