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Custom SMTP Error

Hello, I'm having difficulty incorporating custom SMTP configuration when sending an email block. When hovering over the username field, an error message prompts to include "@" in the email address. Additionally, an error stating "Unable to connect" appears without any accompanying error log.

15 comments

BBaptiste

There should be more info about the error in the console

(How to open the console: https://support.monday.com/hc/en-us/articles/360002197259-How-to-open-the-developer-console#:~:text=Step%201%3A%20To%20open%20the,to%20open%20the%20developer%20console.)

GGeethanjali

504: Gateway time-out is the error

BBaptiste

So your SMTP config points to something that times out!

GGeethanjali

Tried with same credentials in a SMTP testing site, works fine.

GGeethanjali

BBaptiste

Can you show both configuration screenshots?

GGeethanjali

Attachments

BBaptiste

Have you tried unchecking the "Secure" option?

GGeethanjali

Yes but it's not working

GGeethanjali

Kindly let me know asap

Try port 587

with secure disabled

It worked! Thank u!

@Baptiste I have issues with this function, when try add SMTP account and click create and show this error (Screenshot). When check network tab for API /api/integrations/email/test-config return 500.

Attachment

BBaptiste

It means your SMTP credentials are incorrect

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